IT Administrator (HL-002)

IT Coordinator
Supports the users with process and user application system knowledge.

Main Tasks

• Purchase of all IT related products (getting the Quotes and co-ordinating with Vendors)
• Support the users with process and user application system
• Review & Audit System Access Rights
• Backup scheduling and replacing DLT tapes
• Backup arrangement for Lease Line, Electricity ( genset / ups ), IGM Software, CCTV, Payroll Package software & Door Access.
• Ensure adequate Generator & UPS Support
• Liaise with local vendors for cabling support
• Supporting Contact Center
• Provide Area support with respect to LAN, WAN and software related issues.
• Ad hoc set up of IT equipment for training per user’s request
• PC user support (software & hardware)
• Ensure smooth running of systems/servers
• Ensure all the IT related equipments are under maintenance and insured
• Prepare and Maintain BCP (including testing and fire drills)
• Accurate Asset Tagging
• Monthly Asset Inventory Reconciliation and Certification

Business Systems/IT

• Awareness of data quality importance & security
• Good knowledge of user application systems, hardware and software
• Working knowledge & systems support optimization
• Ability to promptly process data and request under pressure

Industry Knowledge

• 3-5 years industry experience
• Apprenticeship / trained in office management or similar qualification

Sussess Critreria:

Communication/Organisation Skills

• Communicative and ability to take initiative Good command of written and spoken English Effective time management and planning skills
• Professional ability to interact with other functions Systematic and efficient way of working

Values / Behaviours

• Positive attitude, can do attitude Proactive
• Energetic and good team spirit Enthusiasm
• Commitment to task Initiative


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